Many users have raised issues on Twitter and members of the India Today Tech team are also unable to use WhatsApp. Meta says it is working on the issue. Most users could open the app but were not able to send messages and media files. Naturally, users aren’t able to use other services, such as WhatsApp audio and video call.
As per the outage tracker, Downdetector, many users started facing issues with the WhatsApp mobile app and web at around 12:30 PM today, October 25. At the time of writing this article, over 2,000 users reported issues with the app on the website. Downdetector also points out that 69 percent of users are facing issues with sending messages, while 21 percent of users are facing server connection-related problems. Around 9 percent of users face other unknown issues with the smartphone app.
WhatsApp Web also appears to be affected by the outage, and we can confirm that the app’s web client is also unable to connect to the WhatsApp servers, suggesting a server-level outage, and not one that only affects the Android and iOS apps. Anyone trying to use WhatsApp Web will be greeted with an error message like the one seen below.
WhatsApp has acknowledged the issue. “We’re aware that some people are currently having trouble sending messages and we’re working to restore WhatsApp for everyone as quickly as possible,” a Meta spokesperson said.
It is not clear what has caused the disruption. There is no statement on WhatsApp or parent company Meta’s (erstwhile Facebook) official Twitter account.